Shipping policy

Last updated: November 10, 2026

Free worldwide shipping

Every NORDR order ships free, to the United States and internationally, with no minimum purchase.

Processing time

Orders are processed and shipped within 48 hours (business days, Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. During launches, sales and peak seasons, processing may take a little longer — we'll always keep you posted.

Delivery time

Once shipped, orders arrive in an estimated 7–10 business days.

Delivery times are estimates provided by the carrier and are not guaranteed. Occasional delays may happen due to customs, weather, holidays or high carrier volume, especially on international orders.

Order tracking

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package. Tracking may take 24–48 hours to show updates after you receive it. If you haven't received a shipping confirmation within 3 business days of placing your order, please contact us.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the order price, are set by local authorities and are the customer's responsibility. We are not able to predict or control these fees — please check with your local customs office for details. Packages refused because of unpaid duties may not be eligible for a refund.

Shipping address

Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us right away — we can update it only if the order hasn't shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because the address was incorrect or the package wasn't collected, we can reship it once the new shipping cost is covered.

Lost, delayed or stolen packages

If your tracking hasn't updated for more than 7 business days, or your order hasn't arrived within the estimated delivery time, contact us and we'll open an investigation with the carrier.

If your tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date. We'll help you file a claim with the carrier. NORDR is not responsible for packages confirmed as delivered by the carrier that are later lost or stolen.

Damaged packages

If your order arrives damaged, please keep the packaging and email us within 7 days of delivery with your order number and photos. We'll make it right — see our Refund Policy.

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