Refund policy

Last updated: November 10, 2026

We want you to love every NORDR piece you wear. If something isn't right, you can return or exchange it within 14 days of delivery, following the guidelines below.

Return window

You have 14 days from the date your order is delivered to request a return or exchange. Requests made after this period can't be accepted.

Return requirements

To be eligible for a return, your item must be:

Unworn, unaltered and in the same condition you received it;
Returned in its original packaging (box, pouch and any inserts included);
Accompanied by your order number or proof of purchase.

Sets must be returned complete. Items that show signs of wear, damage caused after delivery, missing parts or missing packaging may be refused and sent back to you at your expense.

Non-returnable items

Items marked as Final Sale;
Gift cards;
Personalized or custom-made items, if offered.

How to start a return

Email us at nordrsupport@gmail.com with your order number, the item(s) you want to return and the reason (refund or exchange).
Our team will reply with the return address and instructions. Please don't send items back before receiving approval — returns sent without authorization may not be accepted.
Pack the item securely in its original packaging and ship it using a tracked service. Send us the tracking number once it's on its way.

Return shipping costs

Return shipping is the customer's responsibility. We recommend a tracked and insured service, as we can't be responsible for returns lost in transit. Customs duties or fees on international returns are also the customer's responsibility.

If your item arrived damaged, defective or wasn't what you ordered, we'll cover the cost — see Damaged, defective or incorrect items below.

Refunds

Once your return arrives, we'll inspect it and email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post the credit to your account.

Original shipping charges (if any) and return shipping costs are non-refundable.

Exchanges

Need a different size or finish? Exchanges follow the same 14-day window and requirements. Email us with your order number and the item you'd like instead. Once we receive and approve your return, we'll ship the new item at no extra shipping cost, subject to availability. If the new item has a different price, we'll refund or charge the difference.

Damaged, defective or incorrect items

Please check your order as soon as it arrives. If anything is damaged, defective or incorrect, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or issue a full refund, and we'll cover the return shipping.

Normal wear over time, scratches, and damage caused by accidents, improper use or contact with chemicals (such as perfume, chlorine or cleaning products) are not considered defects.

Order cancellations

Orders ship within 48 hours, so please contact us as soon as possible if you need to cancel or change your order. If it hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be canceled, but you can return it under this policy.

Gifts

Items received as a gift can be returned within the same 14-day window. The refund will be issued as store credit or to the original buyer's payment method.

Unauthorized returns and abuse

We reserve the right to refuse returns that don't follow this policy and to decline future returns from accounts that show a pattern of excessive or fraudulent returns.